Archive for the ‘Improvement’ Category

Our Mission : Systems that last forever

Tue, Aug 22nd, 2017

At a recent workshop, our MD was challenged with a question - "Why do you do what you do?" After some introspection a common theme from all our staff was that what makes us different is that we aim to build systems that will last FOREVER. Forever is a long time, ...

Travelyst goes mobile!

Tue, Apr 5th, 2016

ViaData has invited a group of Honours students in Information Systems from the University of Cape Town to invest in a project to "mobilise" Travelyst, ViaData's Tour Operator Software. The idea is to improve communication and accessibility with Travelyst end clients (the Traveller) through the use of a Travelyst Mobile ...

Travelyst Mobile Update

Thu, Mar 31st, 2016

There are currently no platforms available in which travellers and travel consultants communicate directly with each other to manage a traveller’s documentation, itinerary and other information. Therefore, ViaData came up with the idea of making a mobile application for the front end of their Travelyst Tour Operator Software to achieve ...

UCT Information Systems Expo

Mon, Oct 19th, 2015

Every year, the Department of Information Systems at the University of Cape Town holds a Systems Project Expo to showcase their third year and fourth year Systems Development group projects. This varied selection of advanced systems is designed to industry conditions and tackle actual business issues. ViaData’s Involvement: The 3rd year shield ...

Improvement – Security

Wed, Oct 14th, 2015

At ViaData, we use a generic template structure for security in our Catalyst Business Systems Engine for all our systems. For large systems, security access for users can be complex to implement, however for smaller systems with fewer users, or where all users play essentially the same role, it can ...

Improvement – Gridlock

Wed, Sep 16th, 2015

Grid display Users asked us to create an export functionality for grids to be exported to Excel. We felt this was an important part of our continuous improvement program for both our Web clients and our Windows clients and so we put our heads together to solve the problem. Our grids of ...

Improvement – Training Triumphs

Mon, Aug 17th, 2015

We had a problem where user manuals were taking a colossal amount of time and effort to create and write, especially if they included screenshots (which we had to mark-up). This way of doing things required someone who had an excellent grasp of English and who also understood the inner ...

Improvement – Travelyst

Mon, May 25th, 2015

This story is about our Travel Industry CRM (Customer Relationship Management) system, Travelyst and how we improved the system and delighted the client in the process… The system provides a mechanism for travel consultants to build a detailed travel itinerary for customers. It supports a fairly generic processing of lines on ...

Improvements: Quiet Time

Wed, May 20th, 2015

We at ViaData were feeling the pinch of projects, where we would get the impression that we were not nailing our time schedules down as they should be and hence there was room for improvement. We attributed this to various factors including: Answering incoming emails Telephone calls Requests from other team members Visits from ...