Archive for the ‘business analysis’ Category

Improvement – Training Triumphs

Mon, Aug 17th, 2015

We had a problem where user manuals were taking a colossal amount of time and effort to create and write, especially if they included screenshots (which we had to mark-up). This way of doing things required someone who had an excellent grasp of English and who also understood the inner ...

Improvement – Travelyst

Mon, May 25th, 2015

This story is about our Travel Industry CRM (Customer Relationship Management) system, Travelyst and how we improved the system and delighted the client in the process… The system provides a mechanism for travel consultants to build a detailed travel itinerary for customers. It supports a fairly generic processing of lines on ...

Improvements: Quiet Time

Wed, May 20th, 2015

We at ViaData were feeling the pinch of projects, where we would get the impression that we were not nailing our time schedules down as they should be and hence there was room for improvement. We attributed this to various factors including: Answering incoming emails Telephone calls Requests from other team members Visits from ...

Business Systems Analysts wanted.

Wed, Aug 26th, 2009

Here at ViaData we need people who have what it takes to become extraordinary Business Analysts. In fact, we're looking for ViaData Alchemysts*. (* - An Alchemyst? We have an amazing Business Systems Engine we call Catalyst, but for it to make SysDev magic it needs extraordinary Business Analysts - we ...