Archive for the ‘Case Study’ Category

Improvement – Gridlock

Wed, Sep 16th, 2015

Grid display Users asked us to create an export functionality for grids to be exported to Excel. We felt this was an important part of our continuous improvement program for both our Web clients and our Windows clients and so we put our heads together to solve the problem. Our grids of ...

Improvement – Training Triumphs

Mon, Aug 17th, 2015

We had a problem where user manuals were taking a colossal amount of time and effort to create and write, especially if they included screenshots (which we had to mark-up). This way of doing things required someone who had an excellent grasp of English and who also understood the inner ...

Improvement – Travelyst

Mon, May 25th, 2015

This story is about our Travel Industry CRM (Customer Relationship Management) system, Travelyst and how we improved the system and delighted the client in the process… The system provides a mechanism for travel consultants to build a detailed travel itinerary for customers. It supports a fairly generic processing of lines on ...

Enquiry Explosion!

Tue, Apr 21st, 2015

We ran into an interesting problem the other day. One of our customers had reworked their website to include lots of "enquire now" screens, and they were getting inundated with sales enquiries. So much so, in fact, that the sales manager found that managing the incoming sales enquiry mail was ...