Archive for May, 2015

Improvement – Travelyst

Monday, May 25th, 2015

This story is about our Travel Industry CRM (Customer Relationship Management) system, Travelyst and how we improved the system and delighted the client in the process… The system provides a mechanism for travel consultants to build a detailed travel itinerary for customers. It supports a fairly generic processing of lines on ...

Improvements: Quiet Time

Wednesday, May 20th, 2015

We at ViaData were feeling the pinch of projects, where we would get the impression that we were not nailing our time schedules down as they should be and hence there was room for improvement. We attributed this to various factors including: Answering incoming emails Telephone calls Requests from other team members Visits from ...