{"id":105,"date":"2015-05-25T09:19:53","date_gmt":"2015-05-25T07:19:53","guid":{"rendered":"\/\/www.viadata.co.za\/blog\/?p=105"},"modified":"2015-05-25T13:30:14","modified_gmt":"2015-05-25T11:30:14","slug":"improvement-travelyst","status":"publish","type":"post","link":"https:\/\/viadata.co.za\/blog\/improvement-travelyst\/","title":{"rendered":"Improvement – Travelyst"},"content":{"rendered":"

This story is about our Travel Industry CRM (Customer Relationship Management) system, Travelyst and how we improved<\/em> the system and delighted the client in the process\u2026<\/p>\n

The system provides a mechanism for travel consultants to build a detailed travel itinerary for customers. It supports a fairly generic processing of lines on the travel itinerary (accommodation, flights, transfers etc.), so each segment of the itinerary is added individually.<\/p>\n

Flights are added as an ad-hoc service as there is no standard pricing and the consultants capture the descriptions manually, for example \u201cFlights on EY (EY 430) | Depart: Abu Dhabi @ 09h00\u00a0| Arrive: HKT @ 18h40\u201d.<\/p>\n

In order to get a flight quote, travel consultants capture the flight requirements into a GDS (Global Distribution System) and receive a text based PNR (Passenger Name Record) that has a standard format, for example:<\/p>\n

 <\/p>\n

1.TRAVELLER\/A<\/p>\n

2\u00a0 SQ6104 Y 21DEC 1 PLZJNB HK1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 0820 1000\u00a0\u00a0 319 E 0 B<\/p>\n

OPERATED BY SOUTH AFRICAN AIRWAYS<\/p>\n

SEE RTSVC – TRAFFIC RESTRICTION EXISTS<\/p>\n

3\u00a0 SQ 479 Y 21DEC 1 JNBSIN HK1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 A\u00a0 1335 0605+1 772 E 0 M<\/p>\n

SEE RTSVC<\/p>\n

4\u00a0 SQ5050 Y 22DEC 2 SINHKT HK1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 2\u00a0 0655 0750\u00a0\u00a0 319 E 0 M<\/p>\n

OPERATED BY SILKAIR<\/p>\n

SEE RTSVC<\/p>\n

5\u00a0 SQ5057 Y 01JAN 5 HKTSIN HK1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 1\u00a0 2010 2255\u00a0\u00a0 320 E 0 M<\/p>\n

OPERATED BY SILKAIR<\/p>\n

SEE RTSVC<\/p>\n

6\u00a0 SQ 478 Y 02JAN 6 SINJNB HK1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 2\u00a0 0210 0650\u00a0\u00a0 772 E 0 M<\/p>\n

SEE RTSVC<\/p>\n

7\u00a0 SQ6105 Y 02JAN 6 JNBPLZ HK1\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 B\u00a0 1045 1225\u00a0\u00a0 738 E 0 S<\/p>\n

OPERATED BY SOUTH AFRICAN AIRWAYS<\/p>\n

 <\/p>\n

They then capture these details again into Travelyst, manually building the description.<\/p>\n

One of our Tour Operators was finding that their consultants were constrained by how many enquiries they could handle per day as the manual capture \/ re-capture process was too tedious.<\/p>\n

A thorough solution would be to engage with the GDS supplier (Amadeus or Galileo) and work out a way to import the PNR document directly into Travelyst \u2013 but this method can be cumbersome and take months to deliver.<\/p>\n

We wanted to improve<\/em> Travelyst and the time it took to implement the solution in a big way. This issue was raised in May of 2015 when the client asked for a way to speed up the capture of the flight segments.<\/p>\n

We looked at the requirement, and the format of the PNR, thought a little bit out of the box<\/em> and settled on the Consultant copying the PNR to the Clipboard and then pasting it into Travelyst. The system then validates the PNR, splits up the lines and uses Airline and Airport codes to create meaningful descriptions, and adds all the necessary lines to the itinerary.<\/p>\n

\"unnamed\"<\/a><\/p>\n

We released the functionality to the system one week<\/em> after the initial request and the response to the system\u2019s improvement<\/em> has been extremely positive:<\/p>\n

\u201cWow!! The flights add on is absolutely magic!! And going to make a massive difference<\/em>, really outstanding<\/em>, thank you so very much!<\/p>\n

Shona Pittaway<\/p>\n

Managing Director, Perfect Destinations\u201d<\/p>\n

ViaData \u2013 Improving Every Day<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

This story is about our Travel Industry CRM (Customer Relationship Management) system, Travelyst and how we improved the system and delighted the client in the process\u2026 The system provides a mechanism for travel consultants to build a detailed travel itinerary for customers. It supports a fairly generic processing of lines on the travel itinerary (accommodation, […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,14,35,13,37,5],"tags":[],"class_list":["post-105","post","type-post","status-publish","format-standard","hentry","category-blog","category-business-analysis","category-case-study","category-catalyst","category-improvement","category-systems-development"],"_links":{"self":[{"href":"https:\/\/viadata.co.za\/blog\/wp-json\/wp\/v2\/posts\/105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/viadata.co.za\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/viadata.co.za\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/viadata.co.za\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/viadata.co.za\/blog\/wp-json\/wp\/v2\/comments?post=105"}],"version-history":[{"count":4,"href":"https:\/\/viadata.co.za\/blog\/wp-json\/wp\/v2\/posts\/105\/revisions"}],"predecessor-version":[{"id":110,"href":"https:\/\/viadata.co.za\/blog\/wp-json\/wp\/v2\/posts\/105\/revisions\/110"}],"wp:attachment":[{"href":"https:\/\/viadata.co.za\/blog\/wp-json\/wp\/v2\/media?parent=105"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/viadata.co.za\/blog\/wp-json\/wp\/v2\/categories?post=105"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/viadata.co.za\/blog\/wp-json\/wp\/v2\/tags?post=105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}