Archive for May, 2015
Monday, May 25th, 2015
This story is about our Travel Industry CRM (Customer Relationship Management) system, Travelyst and how we improved the system and delighted the client in the process…
The system provides a mechanism for travel consultants to build a detailed travel itinerary for customers. It supports a fairly generic processing of lines on ...
Posted in Blog, business analysis, Case Study, catalyst, Improvement, systems development | No Comments »
Wednesday, May 20th, 2015
We at ViaData were feeling the pinch of projects, where we would get the impression that we were not nailing our time schedules down as they should be and hence there was room for improvement. We attributed this to various factors including:
Answering incoming emails
Telephone calls
Requests from other team members
Visits from ...
Posted in Blog, business analysis, Improvement, Vision | No Comments »
